Frequently Asked Questions

Everything you need to know about your AROMATICA journey.

Are AROMATICA products 100% vegan and cruelty-free?

Yes, all of our products are certified vegan and we never test on animals. We are committed to ethical beauty and sustainable sourcing for all our botanical ingredients.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $50, while a flat rate of $5.99 applies to orders below that threshold.

What is your return policy for opened beauty products?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product even if it has been opened for a full refund or store credit.

Are your product containers recyclable?

Sustainability is at our core. We use PCR (Post-Consumer Recycled) plastic and glass for 98% of our packaging to minimize our environmental footprint.

Do you offer international shipping?

Currently, we ship to over 25 countries worldwide. International delivery times vary by location but usually arrive within 7-14 business days.

How can I track my order status?

Once your order is processed, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.